Meritoship ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you use the Meritoship platform, website and services ("the Platform"), in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We collect information you provide directly, information generated by your use of the Platform, and information we receive from third parties.
- Registration information: your name, email address, phone number and country of residence.
- Verification information: identity documents, proof of address and source-of-funds information collected for know-your-customer purposes.
- Financial information: deposit and withdrawal details, payment method information and transaction history.
- Technical information: IP address, device type, browser type, operating system and approximate location.
- Usage information: pages visited, features used, strategies configured and interaction with support.
- Communications: records of your emails, chats and calls with our support team.
2. How We Use Your Information
- To create, verify and maintain your account.
- To operate the Platform, including automated strategies, signals and the dashboard.
- To process deposits and withdrawals through our payment partners.
- To respond to your questions and provide customer support.
- To comply with legal obligations, including anti-money laundering requirements.
- To improve the Platform, diagnose issues and develop new features.
- To send service communications and, with your consent, marketing communications.
3. Legal Bases for Processing
We process personal information where it is necessary to perform our contract with you, where we have a legitimate interest that is not overridden by your rights, where required to comply with legal obligations, or where you have given consent.
4. Sharing Your Information
- Brokerage and payment partners, who hold client funds and process transactions.
- Identity verification and KYC service providers.
- Service providers who host our infrastructure, deliver communications and support our operations.
- Regulators, law enforcement or courts, where disclosure is required by law.
- Professional advisers, such as auditors and legal counsel, under confidentiality obligations.
We do not sell your personal information to third parties.
5. International Data Transfers
Some of our service providers are located outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure it receives a comparable level of protection, including contractual safeguards where appropriate.
6. Data Security
We use industry-standard technical and organisational measures to protect personal information, including 256-bit SSL encryption, two-factor authentication and access controls. While no method of transmission or storage is completely secure, we work continuously to safeguard your data.
7. Data Retention
We retain personal information for as long as your account is active and for a reasonable period afterwards to comply with legal, accounting and regulatory requirements. When information is no longer needed, we securely delete or de-identify it.
8. Cookies and Tracking Technologies
The Platform uses cookies and similar technologies to keep you signed in, remember your preferences and understand how the Platform is used. Details are set out in our Cookie Policy.
9. Your Rights
- Access: you may request a copy of the personal information we hold about you.
- Correction: you may ask us to correct inaccurate or outdated information.
- Deletion: you may request deletion of your information, subject to our legal retention obligations.
- Opt-out: you may opt out of marketing communications at any time.
- Complaint: you may complain to us, and if unsatisfied, to the Office of the Australian Information Commissioner (OAIC).
10. Marketing Communications
We only send marketing communications where you have opted in. Every marketing email includes an unsubscribe link, and you can withdraw consent at any time without affecting your ability to use the Platform.
11. Children's Privacy
The Platform is not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by email. The date at the top of this page shows when it was last revised.
13. Contact Us
Questions about this Privacy Policy or your personal information? Our support team is available 24/7.
Our support team is available 24/7 at support@meritoship-au.com.